Our NHS Service

NHS funded sight tests are available from Atlantic Home Eyecare.

NHS funded sight tests and optical voucher entitlements

You qualify for a free NHS funded sight test if you are:

  • Aged under 16

  • Aged 16, 17, or 18 in full time education

  • Aged 60 or over

  • Diagnosed with diabetes or glaucoma

  • Considered to be at risk of glaucoma (as advised by an ophthalmologist)

  • Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma

  • Registered blind or partially sighted

  • Eligible for an NHS Complex Lens Voucher (we will advise on your entitlement)

  • Claiming benefit (Income Support, Income-based Jobseeker's Allowance, Income-based Employment and Support Allowance, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)

  • On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate

  • A prisoner being seen outside prison

In addition, to claim a free NHS funded sight test at your regular address, you must be unable to get to an optician yourself without the assistance of another person.

You qualify for an optical voucher which provides financial help towards the cost of your spectacles or contact lenses if you are:

  • Aged under 16

  • Aged 16, 17, or 18 in full time education

  • Eligible for an NHS Complex Lens Voucher (we will advise on your entitlement)

  • Claiming benefit (Income Support, Income-based Jobseeker's Allowance, Income-based Employment and Support Allowance, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)

  • On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate

  • A prisoner being seen outside prison

Your safety

Our practice is committed to operating and maintaining effective systems for infection control. This applies whether you are being treated by one of our ophthalmic practitioners or by one of our other staff members. When treating you we will ensure that all legal requirements relating to health and safety in the workplace are satisfied and that any requirements and recommendations of the Medicines and Healthcare products Regulatory Agency are adhered to.

Feedback and complaints

At Atlantic Home Eyecare, we always work in a way that we believe provides excellent customer service and care. All genuine feedback from our clients is viewed as invaluable in order for us to constantly review and improve our service levels and all comments are welcomed, be they good or bad.

We want you to be happy with the service and products that you receive from Atlantic Home Eyecare; we will always work hard to resolve and complaints you might have with any aspect of your experience with us. However, should you wish to contact us later regarding a complaint, please feel free to do so at:

Atlantic Home Eyecare, PO Box 390, Barnstaple, Devon, EX32 2HE

Or through our contact page.

If you would like to make a complaint, please start by contacting us directly at Atlantic Home Eyecare. Your complaint will be acknowledged within 3 working days and you will receive a response within 10 working days or as soon as reasonably practicable thereafter.

If you are not happy with how your complaint has been handled by us and your complaint relates to your sight test, you can contact the Complaints Manager, NHS England, PO Box 16738, Redditch, B97 9PT. If your complaint relates to your spectacles or contact lenses you can contact the Optical Complaints Consumer Service, PO Box 219, Petersfield GU32 9BY.

Particulars of Ownership

Atlantic Home Eyecare Limited

Registered in England: 11006502

Registered office: 13 Crofts Lea Park, Ilfracombe, Devon, EX34 9PN